Getting your first withdrawal right is the real test of any iGaming platform — this guide shows you how to pass it.
Before You Start
- Ensure you are of legal age (18+ or as per your jurisdiction).
- Have a valid email address and phone number ready.
- Prepare a government-issued ID for identity verification.
- Check that your internet connection is stable.
- Review the terms and conditions, especially bonus wagering rules.
- Set deposit limits if you prefer to practice responsible gaming.
Step-by-Step Sign-Up
- Visit the official Pointsbet website via Pointsbet login and click ‘Join Now’ or ‘Sign Up’.
- Fill in your personal details: full name, date of birth, residential address, email, and phone number.
- Create a unique username and a strong password (mix of letters, numbers, and symbols).
- Agree to the terms and conditions and privacy policy.
- Complete the registration by clicking the final button.
- Check your email inbox for a verification link and click it to activate your account.
For a visual walkthrough, watch this helpful video:
How Wagering Works
Wagering requirements are conditions attached to bonuses. If you claim a $100 bonus with a 30x wagering multiplier, you must place bets totaling $3,000 (100 × 30) before withdrawing any bonus winnings. However, not all games contribute equally. For example, slots usually count 100%, while table games might count only 10%.
Calculate effective wagering using this formula:
Effective wagering = (bonus amount × multiplier) / (average game contribution %)
Suppose you play exclusively slots (100% contribution). Your required turnover is straightforward: $100 × 30 = $3,000. If you split play between slots (100%) and blackjack (10%) equally, the average contribution is (100% + 10%) / 2 = 55%. Then effective wagering = (100 × 30) / 0.55 ≈ $5,455. This means you need to bet more to clear the bonus.
Always check the bonus terms to see which games contribute and at what percentage. This helps you plan your gameplay efficiently.
Licence & Player Protection
Pointsbet is licensed and regulated by reputable authorities such as the Malta Gaming Authority, ensuring fair play and player fund security. The platform uses SSL encryption to protect personal and financial data. Tools for responsible gaming include deposit limits, self-exclusion, and reality checks. If you ever feel your gambling is becoming problematic, use these features or contact support for assistance.
Payment Methods
| Method | Deposit Min | Withdrawal Min | Processing Time | Fees |
|---|---|---|---|---|
| Visa | $10 | $20 | 1-3 business days | None |
| Mastercard | $10 | $20 | 1-3 business days | None |
| Skrill | $10 | $10 | Up to 24 hours | None |
| Neteller | $10 | $10 | Up to 24 hours | None |
| Bank Transfer | $20 | $50 | 3-7 business days | May apply |
| PayPal | $10 | $10 | Up to 24 hours | None |
Processing times and limits are typical estimates; actual values may vary. Always verify the latest information in the cashier section of your account.
When Things Go Wrong
- Forgotten password: Use the ‘Forgot Password’ link on the login page to reset it via email.
- Account locked: After multiple failed login attempts, your account may lock temporarily. Contact customer support to unlock it.
- Verification documents rejected: Ensure documents are clear, valid, and match your account details. Re-upload if necessary.
- Withdrawal stuck: Check if there are pending wagering requirements or verification. Contact support if the status does not change after stated processing times.
- Bonus not credited: Verify you entered the correct bonus code. If it still does not appear, contact support with the code and promotion name.
- Game not loading: Clear your browser cache and cookies, or try a different browser. Ensure your device meets the system requirements.
Need to Know
How do I reset my password?
Click the ‘Forgot Password’ link on the login page and follow the instructions sent to your registered email.
What documents are needed for verification?
Typically, you need a government-issued ID (passport or driver’s license), a recent utility bill or bank statement (proof of address), and a copy of your payment method (e.g., screenshot of card or e-wallet).
Can I withdraw my bonus funds?
No, bonus funds are separate from real money and must meet wagering requirements before any withdrawal is allowed.
Are there any fees on withdrawals?
Pointsbet does not charge withdrawal fees, but your payment provider might impose their own charges.
How long does verification take?
Verification usually completes within 24–48 hours after you submit the required documents.
Is there a mobile app?
Pointsbet offers a mobile-optimized website that works seamlessly on smartphones and tablets. No app download is required.
Can I change my registered email address?
Yes, contact customer support to request an email change. You will need to verify the new email.
What payment methods are available for withdrawals?
Withdrawals can be made via the same method you used for deposit, if supported. Check the cashier for available options.
Worth Knowing
Pointsbet rewards loyal players through a multi-tier VIP program. Typically, tiers include Bronze, Silver, Gold, and Platinum. Players earn points based on the amount wagered (e.g., 1 point per $10 wagered). Accumulating points allows you to climb tiers, unlocking benefits such as cashback, a personal account manager, faster withdrawal processing, and exclusive bonuses. The higher the tier, the better the rewards. To maintain your status, you may need to meet a minimum wagering volume each month.
Mastering the Pointsbet platform involves understanding both the mechanics and the safeguards. By following the steps in this guide and staying informed about wagering rules, you can enjoy a secure and rewarding gaming experience.